They build the system, then they make the rules, and finally they expect you to be nice when their system and rules break down. Just imagine how nice you could be if everything worked as advertised. Sometimes that inner drama queen has to rear it's ugly head just to keep them honest.
No easy answers to what you experienced. I so wish there were. However, thank heavens for that little voice of wisdom talking about patience and release, in due time, in due time… so many folks can’t hear that voice and I’m grateful that you can.
My patience muscle goes flaccid when it comes to dealing with “managed disease care” facilities. Oh I can keep a poker face for the most part, and paint on a smile, but there does come a tipping point. (That’s why they have those surveys after your visits. It’s an automated complaint “compartment.”)
If I really want to find anything out, I will make phone calls or go in person until I get to speak to a human in the right department.
I had a similar occurrence just recently pre-surgery. I anxiously tried for 8 days for someone to tell me where and when I could go get my ECG. I called doctors offices and I even called the hospital and the prescribing surgeons office.
They all want you to go through a patient portal now it seems. The order never even showed up there. It should have. It got resolved when I went to the hospital in person to ask at the front desk. It took a little while even then. They couldn’t find me in “Imaging”, or “Lab”, until I finally asked, “Where do I go to have an ECG!” AH! BINGO.
The lesson here was that I wasn’t asking the right question. And believe me, I was asking with all sorts of nice.
Eight days of frustration and anxiety—I need to start exercising that patience muscle again. And forgive myself for still carrying around this resentment. In due time, in due time…
They build the system, then they make the rules, and finally they expect you to be nice when their system and rules break down. Just imagine how nice you could be if everything worked as advertised. Sometimes that inner drama queen has to rear it's ugly head just to keep them honest.
I do support being Nice!!!
No easy answers to what you experienced. I so wish there were. However, thank heavens for that little voice of wisdom talking about patience and release, in due time, in due time… so many folks can’t hear that voice and I’m grateful that you can.
My patience muscle goes flaccid when it comes to dealing with “managed disease care” facilities. Oh I can keep a poker face for the most part, and paint on a smile, but there does come a tipping point. (That’s why they have those surveys after your visits. It’s an automated complaint “compartment.”)
If I really want to find anything out, I will make phone calls or go in person until I get to speak to a human in the right department.
I had a similar occurrence just recently pre-surgery. I anxiously tried for 8 days for someone to tell me where and when I could go get my ECG. I called doctors offices and I even called the hospital and the prescribing surgeons office.
They all want you to go through a patient portal now it seems. The order never even showed up there. It should have. It got resolved when I went to the hospital in person to ask at the front desk. It took a little while even then. They couldn’t find me in “Imaging”, or “Lab”, until I finally asked, “Where do I go to have an ECG!” AH! BINGO.
The lesson here was that I wasn’t asking the right question. And believe me, I was asking with all sorts of nice.
Eight days of frustration and anxiety—I need to start exercising that patience muscle again. And forgive myself for still carrying around this resentment. In due time, in due time…